Refunds & Returns

CuddleCorner Refunds & Returns Policy

At CuddleCorner, we understand that sometimes things don’t go according to plan. We want you to be happy with your purchase, but if you need to return an item for any reason, we’re here to help! This policy outlines the guidelines for returning and receiving a refund for your CuddleCorner purchases.

Return Eligibility:

The following conditions must be met for your return to be eligible for a full refund:

• Return Window: Items must be returned within [Number] days of receipt. This timeframe begins the day your order is delivered. We recommend using a trackable shipping method with proof of delivery for your records.
• Original Condition: Items must be returned in their original, unopened, and unused condition. All tags and packaging must be intact. Items that have been washed, worn, used, assembled (for furniture or larger items), or with broken seals (for electronics or software) cannot be returned.
• Receipt: You must provide a copy of your receipt or packing slip as proof of purchase. This can be a physical copy or a digital copy saved on your device.
• Final Sale Items: Some items may be marked as final sale and are not eligible for returns or exchanges. These items will be clearly identified on the product page and at checkout.

Reasons for Return:

We accept returns for the following reasons:

• Incorrect Item Received: If you received a faulty item, please get in touch with us immediately at [Phone Number] or admin@CuddleCorner.com. We will arrange for the correct Item to be shipped to you and provide a return shipping label for the incorrect Item.
• Damaged Item: If your Item arrives damaged, please contact us within [Number] days of receipt. We will require photos of the damage for our records. We will then arrange for a replacement item or a full refund.
• Missing Item: If an item is missing from your order, please get in touch with us within [Number] days of receipt. We will verify your order details and promptly ship the missing Item to you.
• Change of Mind: If you change your mind about an item, you may return it for a full refund within the return window, provided it meets the eligibility criteria outlined above.

Non-Refundable Items:

The following items are not eligible for returns or refunds:

• Final Sale Items: As mentioned previously, any item marked as “Final Sale” cannot be returned or exchanged.
• Opened Software or Downloads: Due to licensing restrictions, we cannot accept returns for opened software or downloaded products.
• Used or Washed Items: For hygiene reasons, we cannot accept returns for used or washed items.
• Gift Cards: Gift cards cannot be returned or exchanged for cash. However, the remaining balance on a gift card can be used towards a new purchase.

Return Process:

To initiate a return, please follow these steps:

1. Contact Us: Within the return window, contact our customer service team by email at admin@CuddleCorner.com. Let us know the reason for your return and the order number associated with the Item (s) you wish to return.
2. Return Authorization: We will review your request and issue a Return Authorization (RA) number if your return is eligible. The RA number and instructions on how to return the Item will be emailed to you.
3. Pack Your Return: If possible, carefully pack the Item (s) you are returning in the original packaging. Include a copy of your packing slip or receipt inside the package.
4. Return Shipping: You are responsible for the cost of return shipping unless the Item is incorrect, damaged, or missing from your order. We recommend using a trackable shipping method with insurance for your protection.
5. Return Shipment: Ship the package to the address provided in your Return Authorization email.

Processing Your Return:

Once we receive your returned Item, we will inspect it to ensure it meets the return eligibility criteria. Processing times for returns can take up to [Number] business days after we receive your package.

• Full Refund: If your return is approved, you will receive a full refund for the purchase price of the Item (s), excluding any original shipping costs, within [Number] business days. The refund will be issued using the original payment method used for the purchase.
• Exchange: If you wish to exchange an item for a different size, colour, or style, you will need to place a new order for the desired Item. We cannot process exchanges directly through the return process. However, we can expedite the shipping of your exchange order if needed.

Replacement:

• If your Item arrives damaged or missing from your order, we will arrange for a replacement item to be shipped to you as soon as possible. There will be no additional shipping charges for replacement items.

Warranty Claims:

Many of the products we sell come with a manufacturer’s warranty. If your Item is defective and falls within the warranty period, please contact the manufacturer directly for warranty service. We will be happy to assist you in locating the manufacturer’s warranty information.

Price Adjustments:

If you purchased an item at a higher price and the price is reduced within [Number] days of your purchase, we will be happy to issue you a refund for the difference. Please get in touch with us to request a price adjustment. We may require proof of purchase for this process.

International Orders:

Our return policy applies to orders shipped within [Your Country]. For international orders, please contact us directly to discuss return options. We may have different return procedures for international shipments.

Customer Satisfaction Guarantee:

At CuddleCorner, we are committed to your satisfaction. If you are not completely satisfied with your purchase for any reason, please get in touch with us. We will work with you to find a solution, which may include a full refund, exchange, or store credit.

Contact Us:

If you have any questions about our return policy or need assistance with returning an item, please don’t hesitate to contact us:

• Phone: [Phone Number]
• Email: admin@CuddleCorner.com

We appreciate your understanding and cooperation.

Additional Considerations:

• Consider offering a return shipping label for a flat fee, especially for higher-priced items.
• If you offer expedited shipping options, please clarify if these expedited shipping costs are refundable in the case of a return.
• It’s a good idea to specify how long a customer has to wait for a refund after their return is approved.
• You may also include a section on your return policy that outlines how you handle customer service inquiries related to returns.

Disclaimer:

This is a sample Refunds & Returns policy and may not be suitable for all businesses. You should consult with an attorney to ensure that your Refunds & Returns policy complies with all applicable laws and regulations and accurately reflects your business practices.